First 5 Santa Cruz County – Service Integration Project

by Nicole Young on

Coordinated service integration efforts involving county and non-profit agencies: convened monthly series of training (Brown Bag Lunches) for service providers; conducted customer service trainings for managers and staff of nonprofits and county agencies; developed procedures for integrated case management

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Testimonials:

“In addition to being able to see the long term goals of our implementation plans, Nicole guided us through the logistical aspects of planning for our Triple P trainings, pre-accreditation, and accreditation workshops, as well as how to maximize the use of resources and materials. Her professional, approachable and results-oriented style has helped us and our partners effectively manage the complex change process of integrating Triple P into our County’s system of care.”  
Thanh Do, Ph.D.
Associate Director
FIRST 5 Santa Clara County

 

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Tip of the month:

When faced with changes in your organization, ask yourself “how” questions instead of “why”.  “How can I adapt to this change successfully?” will lead to a more productive answer than “Why does this change have to happen?”

 

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